FAQ

In the following, My refers to the self-service GenOuest web site https://my.genouest.org.

What is the difference between Biogenouest and GenOuest?

Biogenouest is a network of technological core facilities from Western France in life sciences and the environment. As of writing, it coordinates 38 core facilities in Bretagne and Pays de la Loire, in different technological domains: bioinformatics, but also genomics, bio-imaging, structural and metabolomic analyses, proteomics, functional exploration).

GenOuest is one the many core facilities of Biogenouest, dedicated to bioinformatics and located in Rennes.

I asked for an account but it is not yet created

After registration, you should have received an email with a link to validate your email. Once this is done, your account is pending approval by our team. This operation may take a few days, so please be patient. Once validated, you will receive an email with your new, temporary, password and have access to our services.

After registration, I cannot login to My

Check carefully the password written in the confirmation email...

Also avoid copy/paste as extra characters may be copied (spaces for example). Try writing the password manually.

After successful login, do not forget to change your password with a password of your choice (long and complex enough).

I cannot connect to GenOuest services

If your credentials fail on any of our services (e.g. Cesgo):

If it succeeds on My, it may be a problem specific to the service and you can create a support ticket (by writing to support@genouest.org).

If it fails on My, it means that the password you are using is wrong.

In this case, connect to My, fill your login identifier and select the "Lost your password" option. Follow the procedure to receive a new password.

I have a "cannot execute xxx" error on cluster

Check that you are not connected to one of our connection frontends (also known as "bastion server") like genossh.genouest.org.

Bastions are for connection/access only. To execute a program you need to connect to a compute node, see slurm usage help page.

Some files from the cluster are not refreshed in data-access

There can be some synchronization problems between the cluster storage and data-access, especially for directories containing many files or subdirectories.

The easiest solution (until we find a better one), is to delete the mount point in data-access: go to Parameters, then Storage, at the top right.

Then to recreate the mount point, connect to My, and click on the Details tab, then click on the Update button in the Data-access section.