In the following, My refers to the self-service GenOuest web site https://my.genouest.org.

What's the differnce between Biogenouest and GenOuest?

Biogenouest is a network of technological core facilities of the Western France in life sciences and the environment. As of writing, it coordinates 38 core facilities in Bretagne and Pays de la Loire, in different technological domains: bioinformatics, but also genomics, bio-imaging, structural and metabolomic analyses, proteomics, functional exploration).

GenOuest is one the many core facilities of Biogenouest, dedicated to bioinformatics and located in Rennes.

I asked for an account but it is not yet created

After registration, you should have received an email with a link to validate your email. Once this is done, your account is pending approval by our team. This operation may take a few days, so please be patient. Once validated you will receive an email with your new, temporary, password and have access to our services.

After registration, I cannot login to My

Check carefully the password written in the confirmation email...

Also avoid copy/paste as extra characters may be copied (spaces for example). Try writing the password manually.

After successful login, do not forget to change your password with a password of your choice (long and complex enough).

I cannot connect to your services

If your credentials fail on Galaxy, Cesgo, etc, test at first your credentials on My.

If it succeeds on My, it may be a service problem and you can create a support ticket (by writing to support@genouest.org).

If it fail son My, it means that you forgot your password.

In this case, connect to My, fill your login identifier and select the "Lost your password" option.

I have a "cannot execute xxx" error on cluster

Check that you are not connected to one of our connection frontend (also known as "bastion server") like genossh.genouest.org.

Bastions are for connection/access only. To execute a software you need to connect to a compute node, see slurm usage help page.

Some files from the cluster are not refreshed in data-access

There can be some synchronizing problem between the cluster storage and data-access, especially for directories containing many files or subdirectories.

The easiest solution (until we find a better one), is to delete the mount point in data-access: go to Parameters, then Storage, at the top right.

Then to recreate the mount point, connect to My, and click on the Details tab, then click on the Update button in the Data-access section.